F.A.Q
Orders
How do I track my order?
Can I cancel or modify my order after it has been placed?
What should I do if I receive a damaged or incorrect item?
You will be emailed a tracking number once the shipping label has been made which you can track from there
Since most orders are custom made and generally worked on ASAP modifying the order is not an option at the moment.
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide them with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as soon as possible.
Shipping
What are your shipping options?
Do you ship internationally?
How do I qualify for free shipping?
We offer several shipping options to meet your needs, including standard shipping and express shipping. During checkout, you can select your preferred shipping method and see the estimated delivery times and costs.
Yes, we do ship internationally. Please note that shipping rates and delivery times may vary depending on the destination country. Any customs duties or taxes are the responsibility of the recipient.
Free shipping is available for orders over AUD75.
Returns
What is your return policy?
How do I return an item?
Will I have to pay for return shipping?
Our return policy allows you to return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return. Please note we do not accept returns of custom items unless it is defective.
To return an item, please contact our customer service team to obtain a return authorization number and return instructions. Pack the item securely in its original packaging and include the return authorization number inside the package. Ship the item to the address provided by our customer service team.
If you are returning an item due to damage, defect, or an error on our part, we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
Custom Items
Can you do custom items?
Can you get custom colours?
Can I do bulk brand orders?
Yes, we do! We can create fully custom items to suit your needs, whether it’s a unique design, specific size, or something completely one-of-a-kind. Just get in touch with your idea and we’ll work with you to bring it to life. Custom items may require extra time and pricing depending on the design.
Yes, we do! We offer custom colour options so you can match your gear to your stable, tack, or personal style. If you have a specific colour in mind, just let us know via the contact page and we’ll do our best. Additional fees and slightly longer production times may apply for custom colours.
We offer bulk orders and custom branding, perfect for stables, teams, or businesses. Whether you need multiple items or want your logo added, we can work with you to create a consistent, professional look. Bulk pricing and turnaround times will vary depending on the order size and design.